Customer support
A question about an order, a delivery or a product? Write to us — a real person reads every email.
Email us
support@wheyway.liveWe reply within 3–4 hours, 10am–8pm IST, every day. Messages after 8pm are answered the next morning.
Include your order number (it starts with WW-) and we can help straight away.
Quick answers
- Where is my order?
- Sign in on your orders with the email you checked out with — no password, we email you a code. Every order and its status is there.
- How do I pay?
- Cash on delivery only, for now. UPI is coming soon — we are setting it up. You pay the courier when the parcel arrives; nothing is charged online.
- Is delivery free?
- Yes — free, anywhere in india.
- I need to change or cancel an order.
- Email us with your order number (it starts with WW-) and what you need changed. The sooner you write, the easier it is to catch before it ships.
- Something arrived damaged or wrong.
- Email us with your order number and a photo of what arrived, and we will sort it out.